faq
Frequently Asked Questions
Explore our most common queries and their answers
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Not at all. TigerMeds goes beyond conventional services. We offer personalized support and comprehensive guides to ensure you understand the purpose and benefits of your prescribed medications. Our mission is to empower your healthcare journey and address the root cause of your concerns. As a trusted, tech-driven online pharmacy, your well-being is our top priority.
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Our headquarters is based at PO Box 61067, Grant Park, Winnipeg, Manitoba, Canada, R3M 3X8.
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TigerMeds has redefined how you access your medications. Say goodbye to long pharmacy lines and limited access to pharmacists. Our medications are delivered directly to your doorstep, and our team of licensed pharmacists is available to assist you via phone, email, or our online contact platform.
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Signing up for TigerMeds and accessing our platform is completely free. Delivery charges vary depending on the items ordered.
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Yes, a valid prescription is required for all prescription medications, including insulin. After placing your order, please provide your doctor’s or pharmacy’s contact details, and we will coordinate with them to obtain your prescription.
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Yes, we deliver to all U.S. states, including Alaska and Hawaii, ensuring nationwide access to our products.
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Shipping costs are $29.99 for items requiring refrigeration and $14.99 for all other items.
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It is crucial to refrigerate insulin upon arrival to maintain its efficacy. Insulin should be stored at a temperature between 36°F and 46°F (2°C to 8°C). Avoid freezing insulin, as this compromises its effectiveness. Once opened, insulin can be kept at room temperature for up to 28 days.
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Yes, we offer price matching if you find a lower price with a competitor. Please note that price matching cannot be combined with other promotions.
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While we strive to offer a broad selection of medications, certain products may be unavailable due to regulatory or supplier limitations. For specific inquiries regarding medication availability, please reach out to our pharmacists.
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TigerMeds adheres to strict regulatory guidelines. Our platform enables consultations with licensed healthcare professionals, who review your medical history and symptoms to recommend appropriate treatment options.
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Yes, we deliver medications prescribed for use on an as-needed basis, ensuring they are shipped promptly and securely.
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In addition to prescription medications, we provide over-the-counter products, diabetes supplies, and other pharmacy essentials—all at competitive prices. Ordering is simple: create your free account, add your desired items to your cart, and place your order.
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Our terms and conditions outline the rules for using our services, including information about purchases, payments, and privacy. You can review the full details on our Terms and Conditions page.
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Your privacy is paramount. We use advanced security measures to safeguard your personal information and ensure data confidentiality. For more details, please refer to our Privacy Policy.
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We accept Visa and Mastercard. All payments are securely processed in U.S. dollars.
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At this time, we ship only within Canada and the U.S. We are actively working to expand our international shipping options.
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You can speak with one of our pharmacists by calling 1-888-232-2810. Our pharmacists are available to assist you with any medication-related inquiries.
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Yes, generic medications are as effective as brand-name versions. They contain the same active ingredients but may differ in appearance.
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We do not currently accept direct insurance payments. However, we provide detailed receipts that you can use to claim reimbursement from your insurance provider.
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Due to safety regulations, medications cannot be returned unless defective. If your order is delayed for more than 10 business days, please contact our customer service team.
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Your personal data is protected under Canada's PIPEDA (Personal Information Protection and Electronic Documents Act) standards. We share your information only with healthcare professionals involved in your care, unless you provide explicit consent otherwise.