At Tigermeds™ Customer Care (carrying on business as "Tigermeds™"), safeguarding your confidentiality and protecting your personal information is a primary concern. We are committed to meeting or exceeding the privacy standards established by Canada's Personal Information Protection and Electronic Documents Act (the "Act").

The Ten Privacy Principles

Principle 1 – Accountability

Tigermeds™ is responsible for maintaining and protecting any personal information under our control. In fulfilling this mandate, Tigermeds™ has designated an individual who is accountable for our compliance with the Ten Privacy Principles.

Principle 2 – Identifying Purposes

The purposes for which personal information is collected shall be identified before or at the time the information is collected.

Principle 3 – Consent

The knowledge and consent of the Customer are required for the collection, use or disclosure of personal information except where required or permitted by law.

Principle 4 – Limiting Collection

The personal information collected must be limited to those details necessary for the purposes identified by Tigermeds™. Information must be collected by fair and lawful means.

Principle 5 – Limiting Use, Disclosure and Retention

Personal information may only be used or disclosed for the purpose for which it was collected unless the Customer has otherwise consented, or when it is required or permitted by law. Personal information may only be retained for the period of time required to fulfill the purpose for which it was collected.

Principle 6 – Accuracy

Personal information must be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

Principle 7 – Safeguarding Personal information

Personal information must be protected by security safeguards that are appropriate to the sensitivity level of the information.

Principle 8 – Openness

Tigermeds™ is required to make information available to Customers concerning the policies and practices that apply to the management of their personal information.

Principle 9 – Customer Access

Upon request, a Customer shall be informed of the existence, use and disclosure of their information, and shall be given access to it. Customers may verify the accuracy and completeness of their information, and may request that it be amended, if appropriate.

Principle 10 – Handling Customer Complaints and Suggestions

Customers may direct any questions or enquires with respect to the privacy principles outlined above or about our practices by contacting Tigermeds™'s Privacy Officer.

The Types of Personal Information We Collect

Tigermeds™ gathers and uses only such information that is necessary for providing our services and fulfilling your orders. It typically includes the following personal information:

Name, mailing address, e-mail address
Telephone numbers, occupation, employment status
Referral source
The name of your primary physician and their contact information
Age, height, weight, sex, date of birth
The existence and types of drug allergies
Medications requested
Family medical history information
Your personal medical history information
Details of your existing medications
Credit card information (including card type and number, expiry date and name of card holder)
Banking information (including transit and account numbers)
Prescription information

The choice to provide us with personal information is always yours. However, your decision to withhold particular details may limit the products and services we are able to provide and make it more difficult for us to advise you or suggest appropriate alternatives.

The Purposes for which we use Personal Information

We use your personal information to communicate with you, enhance your visit to our website, allow processing of your prescription orders and effectively provide the products and services you have requested. We may provide your personal information to an affiliated company, a licensed pharmacy or to a prescribing physician in order to fulfill your prescription.

Security Measures

We use current technologies and maintain security standards to ensure that your personal information is protected against unauthorized access, disclosure, inappropriate alteration or misuse. All safety and security measures are also appropriate to the sensitivity level of your information.

Electronic client files are kept in a secured environment with restricted access. Paper-based files are stored in restricted access areas. We manage our server environment appropriately and our firewall infrastructure is strictly adhered to.

Email Communication and Subscription

By providing your email address on our site or during a purchase, you consent to receive transactional and promotional emails from Tigermeds. Transactional emails include order confirmations, shipping updates, and other essential notifications related to your purchase, while promotional emails may include product offers, discounts, or health-related information that we believe may be relevant to you.

Sharing of Information with Third Parties

We may share your email address with a trusted third-party company, Shopper Approved, to assist us in collecting customer reviews. This allows us to gather valuable feedback about your experience and improve our services. Shopper Approved is committed to maintaining the privacy and security of your information and will only use your email for the purpose of facilitating customer reviews.

Updating this Policy

When we determine it is appropriate to do so, we may modify, remove or add part of this policy. We shall give notice in well-timed manner any changes in our information handling practices and privacy policy. Consulting the modification date at the top of every Tigermeds.com privacy policy web page, assists you in knowing when this policy was last updated.

Privacy Policy